Terms of service
These Terms of Service govern your use of the Useful Life website and any purchases made through it. Throughout these terms, “Useful Life”, “we”, “us” and “our” refer to the operator of this online store.
By visiting our website, placing an order or using any part of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Useful Life
Useful Life is an online retailer offering practical lifestyle products, including FrostFold™.
For questions about these terms or an order, contact:
Email: usefullife.org@gmail.com
2. Using our website
You may use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the security or operation of the website
- Introduce viruses, malicious code or other harmful material
- Attempt to access areas of the website without authorisation
- Copy, reproduce or commercially exploit website content without permission
- Place false, fraudulent or misleading orders
We may restrict access to the website where reasonably necessary to protect our customers, business or systems.
3. Product information
We take reasonable care to ensure that product descriptions, images, prices and other information are accurate.
Colours and appearance may vary slightly depending on lighting, photography and your device display. Product packaging or minor design details may also change where this does not materially affect the product’s purpose or quality.
Images are provided for illustration. Please read the product description and usage instructions before ordering or using an item.
4. Product use
Products must be used only for their intended purpose and in accordance with any instructions, warnings or care information supplied.
Useful Life is not responsible for damage caused by misuse, improper storage, unauthorised alteration or failure to follow the supplied instructions, except where the law provides otherwise.
5. Availability
All products are subject to availability.
Adding an item to your cart does not reserve it. In the unlikely event that an item becomes unavailable after an order is placed, we will contact you and provide a refund for the unavailable item.
We may limit quantities where reasonably necessary, including where we suspect fraudulent purchasing, misuse of promotions or resale activity.
6. Placing an order
When you submit an order, you are offering to purchase the selected products under these terms.
An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.
A contract is formed when we confirm that the order has been accepted or dispatched.
We may decline or cancel an order before acceptance where:
- The product is unavailable
- Payment cannot be authorised
- The price or product information contained an obvious error
- We cannot deliver to the supplied address
- We reasonably suspect fraud or misuse
- The order breaches these terms
Where payment has already been taken for a cancelled order, the relevant amount will be refunded.
7. Prices and payment
Prices are shown in the currency selected or displayed on the website.
Applicable shipping charges, taxes or duties will be shown at checkout where available or explained before purchase.
You must provide complete and accurate billing and payment information. By submitting payment details, you confirm that you are authorised to use the selected payment method.
Payment must be successfully authorised before an order can be processed.
8. Discounts and promotions
Promotions, discount codes and automatic discounts are subject to their displayed conditions.
Unless explicitly stated otherwise:
- Discounts cannot be exchanged for cash
- Discounts apply only during the stated promotional period
- Multiple promotions may not be combined
- Customers must add all qualifying products to their cart
- Free or discounted products are subject to availability
- Shipping promotions apply only to eligible delivery methods and destinations
We may withdraw or amend a promotion before an order is placed. Changes will not affect orders that have already been accepted.
9. Delivery
Orders are delivered to the address supplied during checkout.
You are responsible for checking that your delivery information is complete and accurate before submitting the order.
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for further information.
Risk of loss or damage generally passes to you when the order is delivered to you or to a person nominated by you.
10. Incorrect delivery information and failed delivery
If an order cannot be delivered because the address supplied was incorrect, incomplete or inaccessible, we may ask you to pay reasonable additional delivery costs before resending it.
Orders returned because they were refused or not collected may be refunded less reasonable delivery or return costs, where legally permitted.
11. Cancellations, returns and refunds
Your cancellation and return rights are explained in our Return and Refund Policy.
Nothing in these terms limits your legal rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.
To request a cancellation, return or refund, contact:
12. Faulty or damaged products
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect or materially different from its description, contact us as soon as reasonably possible with:
- Your order number
- A description of the issue
- Photographs or video where helpful
We will assess the issue and provide an appropriate remedy, which may include a repair, replacement, refund or price reduction depending on the circumstances and your legal rights.
13. Refund processing
Approved refunds will normally be issued to the original payment method.
Although we will process approved refunds promptly, banks and payment providers may take additional time to display the funds in your account.
14. Personal information
Personal information submitted through the website is handled in accordance with our Privacy Policy.
You are responsible for ensuring that the information supplied when placing an order or contacting us is accurate.
15. Reviews and submitted content
Where you submit a review, photograph, comment or other content, you confirm that:
- It reflects your genuine experience
- It does not infringe another person’s rights
- It is not unlawful, abusive, defamatory or misleading
- You have permission to share any included image or information
You grant Useful Life permission to display and use submitted content in connection with the website and promotion of our products, unless otherwise agreed.
We may remove content that breaches these terms or applicable law.
16. Intellectual property
The website and its content—including branding, text, graphics, photographs, logos, product names and design elements—are owned by or licensed to Useful Life.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.
17. Third-party services
Our website may use or link to third-party services, including payment processors, delivery providers, Shopify applications and social-media platforms.
Third parties may have their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.
18. Our responsibility to you
We do not exclude or limit responsibility where doing so would be unlawful, including responsibility for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Faulty or misdescribed goods where legal responsibility cannot be excluded
- Any other liability that cannot legally be limited
We are responsible for losses that are a foreseeable result of our breach of these terms.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from products purchased mainly for personal use.
19. Events outside our control
We are not responsible for delays or failure caused by circumstances outside our reasonable control, such as carrier disruption, severe weather, customs delays, industrial action, natural disasters, internet failures or governmental restrictions.
Where such an event affects your order, we will take reasonable steps to reduce the impact and keep you informed where appropriate.
20. Changes to these terms
We may update these Terms of Service to reflect changes to our business, website, services or legal obligations.
The terms applicable to an order will be those in effect when that order was placed. Updated terms will not retrospectively change an existing purchase contract.
21. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
22. No waiver
If we do not immediately enforce a provision of these terms, that does not mean we have waived the right to enforce it later.
23. Governing law
These terms are governed by the laws of England and Wales.
If you live elsewhere, you will continue to benefit from any mandatory consumer protections that apply in your country of residence.
Nothing in these terms prevents you from bringing a claim in any court available to you under applicable consumer law.
24. Contact
For questions about these Terms of Service, your order or our products, contact:
Useful Life
Email: usefullife.org@gmail.com